Refund Policy for Food Delivery Services

At Shopizona, we strive to provide the best possible service to our valued customers. We understand that there may be instances where you may need to cancel or refund your order. Please review our refund policy outlined below:

  1. Cancellation Policy:

    • Customers can cancel their order without any charge if the cancellation is made within 5 minutes of placing the order.
    • If the cancellation is made after the specified time frame, a cancellation fee may be applicable. The amount of the fee will depend on the circumstances and will be communicated to you at the time of cancellation.
  2. Refund Policy:

    • Refunds will be provided in the following circumstances:
      • If the order is cancelled within the specified time frame.
      • If there is an error or issue with the order that is attributable to Shopizona, such as wrong items delivered, items missing from the order, or quality issues.
      • If the order is significantly delayed beyond the estimated delivery time, and the delay is not due to factors beyond our control (e.g., extreme weather conditions, natural disasters, etc.).
    • Refunds will be processed back to the original payment method used for the order.
    • Refunds may take up to 2 business days to reflect in your account, depending on your bank or financial institution.
  3. Refund Procedure:

    • To request a refund, please contact our customer support team at support@shopizona.com.
    • Please provide your order number and details of the issue when contacting us for a refund.
    • Our customer support team will review your request and process the refund accordingly.
  4. Exceptions:

    • Refunds may not be provided in the following circumstances:
      • If the customer provides incorrect delivery information.
      • If the customer is unavailable at the delivery address provided during the specified delivery window.
      • If the customer fails to collect the order from the designated pickup point within the specified time frame.
      • If the customer fails to report an issue with the order within a reasonable time frame after delivery.
    • Exceptions to the refund policy may be made at the discretion of Shopizona management.
  5. Contact Us:

    • If you have any questions or concerns about our refund policy, please feel free to contact us at support@shopizona.com

Please note that our refund policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates or revisions. Thank you for choosing Shopizona. We appreciate your continued support!